DISCLAIMER: As the COVID-19 public health situation evolves, new regulations are being continually issued. This page/story/information may not include the most recent information.
Please use the list below for any assistance in getting COVID-19 Relief.
Directory of Servicer Contacts
For Use by HUD Approved Housing Counseling Agencies only April 20, 2020
|
Mortgage Servicer |
Consumer Self-Service Intake Portals and Telephone Numbers |
| Arvest | https://www.arvestcentralmortgage.com/resources/hardship- assistance/hardship-assistance-main |
| Bank of America | |
| Bayview | |
| BB&T | |
|
Caliber |
Call 800-401-6587 for assistance or information on how to request COVID- relief. Customers impacted by COVID-19 can request a forbearance plan by logging in to their account at www.myaccount.caliberhomeloans.com.
Additional information related to COVID-19 assistance is available at |
|
Carrington |
Log in to www.mortgageassistance@carrintonms.com for self-service options. |
| Other Online Resources: www.carringtonmortgage.com/covid19 | |
| Carrington Mortgage Services | https://www.carringtonmortgage.com/covid19 |
| Cenlar | https://www.loanadministration.com/ |
|
Chase |
Customers should log in to their account at www.chase.com/mortgageassistance ,
or call 888-356-0023 to request assistance. An online COVID-19 assistance request form will be available for self-service on 5/17/2020. |
| Fay Servicing | https://www.fayservicing.com/covid-19/ |
|
Flagstar |
Log in to Myloans at www.flagstar.com;
1. (800) 393-4887, Option 1; or 2. Go to www.Flagstar.com/hardship to submit an online forbearance request |
|
Freedom Mortgage |
Freedom encourages customers to submit a request for a COVID
Forbearance online at www.freedommortgage.com/gethelp. This request form will allow for the customers to obtain the desired forbearance plan which will be mailed to them 3 to 5 business days after submission of the request online. No phone call is necessary to obtain the forbearance plan if they complete the online form at: http://www.freedommortgage.com/gethelp If the customer prefers to speak to a representative, they can contact Freedom Mortgage Customer Care at 855-690-5900 and select option 7 for Financial Hardship.
|
|
LoanCare |
· Log in to request an assistance, and click on the large red white button labeled “Financially Impacted by COVID-19? Click here for relief”.
· Borrower may also call 800-909-9525 1. Select option 1 for English 2. Listen to explanation of a forbearance and select Option 1 at the end of the message 3. Enter the loan number and last 4 of SSN OR full SSN and property zip code 4. Press 1 to confirm you are requesting temporary financial assistance 5. Press 1 to confirm you understand all monies are due in full at the end of the forbearance.
Starting on or about 4/13/2020: press 1 for a plan shorter or longer than 3 months or hold to accept 3 month plan 1. If 1 pressed, confirm length by entering 1-6 on keypad (1 month to 6 months) 2. Confirm length requested by pressing #g. Route to request submitted message with option to speak to an agent for any further servicing needs. |
| LoanDepot | http://start.loandepot.com/assets/int- email/disaster/COVID19ServicingCommunicationv6.0.pdf |
| M&T Bank | www.mtb.com/help-center/be-informed/coronavirus/hardship-relief-form |
|
MidFirst |
1. Customers impacted by COVID-19 are encouraged to log in to
www.MyMidlandMortgage.com to request assistance. 2. By phone, customers should call 800-552-3000, sign in with their loan number or social, and then select option 4 to speak to a team member. |
|
New America Funding |
newamericanfunding.com/manage-my-loan/#covid19relief |
|
New Residential |
Not Available |
| Mr. Cooper(fka Nationstar) | Customers may submit a “Pandemic Forbearance Plan” request form by logging in to their account online or via their mobile device. This is the fastest way to receive assistance. |
| Ocwen/PHH | https://www.mortgagequestions.com/coronavirus |
| PennyMac (PNMAC) | Go to www.pennymacusa.com to access an enrollment for COVID-19_assistance. |
|
Quicken |
Customers can log in to their account at www.rocketmortgage.com. Once logged in there is a banner that directs customers impacted by COVID-19 to apply for assistance. They are walked through a few questions to get them into the Covid-19 Forbearance. This site also offers information about the program and some expectations coming out of the forbearance. |
| Suntrust | https://www1.onlinebanking.suntrust.com/UI/paymentrelief?icid=Paymen tRelief_PersonalBanking_PYMTRELIEF_Hero_NA_L0_567_1044_Default#/ |
| Selene | 877-768-3759 |
| Select Portfolio Servicing | https://www.spservicing.com/StaticDetails/DisasterManagement |
| The Money Source | https://themoneysource.com/happy-hub/coronavirus/ |
|
US Bank |
Customers impacted by COVID-19 can obtain a forbearance, submit a loss mitigation application or establish payment plans at www.usbank.com/splash/covid-19.html then click on “Get help with your mortgage” under Mortgage Assistance. Customers that have already been set up on a forbearance or other assistance plan can contact their SPOC (single point of contact) via the information provided when the assistance was established. |
|
Wells Fargo |
1. Resource page at http://www.wellsfargo.com/mortgageassist 2. Online request for assistance: a. Request Mortgage payment suspension: · If you have Wells Fargo online banking, log in to your account. Select the payment assistance alert located by your your mortgage account information. b. Request Home Equity payment suspension · Request a short-term payment suspension by emailing us through the secure Message Center in online banking. We’ll respond to you in writing via U.S. mail within 7-10 days. 3. By phone a. Mortgage: 800-219-9739 option 2, 1 or b. Home Equity: 800-219-9739 option, 2, 2 |
